{"id":1083,"date":"2019-02-06T13:31:39","date_gmt":"2019-02-06T19:31:39","guid":{"rendered":"https:\/\/flexiblenib.com\/store\/?page_id=1083"},"modified":"2026-03-24T15:48:50","modified_gmt":"2026-03-24T20:48:50","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/flexiblenib.com\/store\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<h4>Products<\/h4>\n<p>All products may be returned unconditionally for a full refund in the first 30 days after receipt of the products. All products carry a one-year replacement warranty.<\/p>\n<p>Design fees for custom-made products are not refundable. The 30-day unconditional return policy and one-year warranty apply to all custom-made products.<\/p>\n<h4>Orders<\/h4>\n<p>Please use our <a href=\"https:\/\/flexiblenib.com\/store\/shop\/\">Shop<\/a> to order products from Flexible Nib Factory LLC. If, for some reason, you are unable to use our website, please <a href=\"https:\/\/flexiblenib.com\/store\/contact-us\/\">contact us<\/a> for support. In most cases, we can input a manual order via PayPal Invoice for you. We will need to know where you are in the world to properly charge for shipping.<\/p>\n<p>Volume pricing is available for pen manufacturers. Please <a href=\"https:\/\/flexiblenib.com\/store\/contact-us\/\">contact us<\/a> with your requirements.<\/p>\n<p>We are required to charge sales taxes for all customers located in Texas. The rate is 8.25%. If you are located in Texas and are reselling our products, please provide a sales tax exemption form to avoid paying sales taxes on products being resold.<\/p>\n<h4>Shipping<\/h4>\n<p>We ship worldwide except to countries that are embargoed by the US government. We do not ship to India due to its annoying customs service.<\/p>\n<p>For the USA, we have two rates, 2nd Day One Rate by FedEx, USPS First Class Mail (2-4 days depending on location).<\/p>\n<p>Everywhere else in the world is cost + $0.75 by DHL Worldwide Express service, 2 days to Canada, 3-4 days to Europe, 4 days to Africa, Middle East, Asia, and Australia. DHL requires a phone number and email address; please enter when ordering.<\/p>\n<p>We no longer ship overseas by USPS due to missing\/lost packages. We will continue to ship by USPS to Canada.<\/p>\n<p>Other services for overseas shipment, such as FedEx or UPS, are available. Contact us for details. We will need your city, country, and postal code for a quote.<\/p>\n<h4>International Orders<\/h4>\n<p><strong>Duties, tariffs, VAT\/GST, and all other import fees are the responsibility of the purchaser.<\/strong><\/p>\n<p>We do not undervalue shipments. Please don&#8217;t ask.<\/p>\n<h4>Payment<\/h4>\n<p>We accept PayPal and most credit cards. If you are outside the USA, it may be necessary to inform your credit card company that you are planning to make purchases in the USA in order to prevent your card provider from denying the charge.\u00a0 Please contact us in advance for any other payment method.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Products All products may be returned unconditionally for a full refund in the first 30 days after receipt of the products. All products carry a one-year replacement warranty. Design fees for custom-made products are not refundable. The 30-day unconditional return policy and one-year warranty apply to all custom-made products. Orders Please use our Shop to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1083","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Pa2gvT-ht","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/pages\/1083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/comments?post=1083"}],"version-history":[{"count":19,"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/pages\/1083\/revisions"}],"predecessor-version":[{"id":21799,"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/pages\/1083\/revisions\/21799"}],"wp:attachment":[{"href":"https:\/\/flexiblenib.com\/store\/wp-json\/wp\/v2\/media?parent=1083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}